A service-specific quotation or signed engagement may include additional terms. Where it expressly differs from this general policy, the agreed service-specific term applies to that engagement.
Policy overview
BizPillar aims to handle cancellations fairly while recognising that professional work, government payments and third-party purchases may become irreversible soon after an order is placed.
This policy applies unless a quotation, engagement letter or service page states a different refund condition that you accepted before payment.
24-hour cooling-off request
You may request cancellation within 24 hours after successful payment. A full refund of BizPillar professional fees may be approved only if work has not commenced and no non-refundable cost has been incurred. Work commences when the engagement is allocated, documents or requirements are reviewed, advice or drafting begins, a third-party item is ordered, or a filing is prepared.
Non-refundable amounts
The following are not refundable once paid or incurred:
- government, statutory, filing, licence, stamp-duty and authority charges;
- digital signatures, notarisation, courier, inspection, certification and other third-party costs;
- payment-gateway, financing or transaction charges that the provider does not return;
- fees for consultations, reviews, drafting, applications, responses or other work already completed;
- expedited, promotional or bundled services expressly sold as non-refundable; and
- tax already deposited or otherwise not recoverable by BizPillar.
Partial refunds after work begins
After work commences, BizPillar may consider a partial refund where the service can reasonably be stopped. The calculation will generally be:
We may alternatively offer correction, rework, a credit note or transfer to another suitable service where appropriate and agreed.
When cancellation is not available
A refund will ordinarily not be available after an application, return, response or document has been submitted to an authority; after a certificate, report, draft or other agreed deliverable has been issued; where delay or rejection results from incorrect or missing client information; where the client becomes unresponsive after reasonable follow-up; or where an authority or third party refuses, delays or rejects a matter outside BizPillar’s control.
Rejection by an authority does not itself create a right to refund where BizPillar performed the agreed professional work.
How to request cancellation or refund
Email hello@bizpillar.com with the subject “Refund Request” and include your name, registered phone number, quotation or invoice number, service, payment date and reason for cancellation.
We aim to acknowledge a complete request within two working days and communicate a decision within seven working days. Additional information may be requested to verify the payment and work completed.
Approved refund processing
Approved refunds are normally initiated to the original payment method within five to ten working days after approval. The bank, card network, UPI provider or payment gateway may require additional time to credit the amount. GST credit-note treatment and other tax adjustments will follow applicable law.
Service concerns and escalation
If you believe the agreed service has not been delivered correctly, contact us promptly with details. We will review the scope, communications and work record and may propose clarification, correction, rework, credit or refund as appropriate.
If the initial response does not resolve the matter, request escalation through hello@bizpillar.com. This policy does not limit rights that cannot be excluded under applicable consumer law.